Refund and Returns Policy

At Loragaly, we want you to love what you ordered. If something isn’t quite right, we’re here to help.

📅 30-Day Returns

You may request a return within 30 days of delivery.

To be eligible, items must be:

Unworn, unused, and in original condition
With original tags attached
In original packaging
Accompanied by your order number or proof of purchase

To start a return, please contact support@loragaly.com. Our team will respond within 1 business day with return instructions.

Please do not send items back without return approval.

🔧 Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at support@loragaly.com.

Please include your order number and clear photos of the item and the issue so we can assist you promptly.

🚫 Non-Returnable Items

The following items are not eligible for return:

FINAL SALE or CLEARANCE items
Items purchased with discounts of more than 30%
Items that have been worn, washed, altered, or damaged
Items without original tags or packaging

💰 Refunds

Once your return is received and inspected, we’ll notify you of the refund status.

Approved refunds will be issued to your original payment method within 3 business days. Please allow additional time for your bank or payment provider to process the refund.

For non-quality-related returns, the customer is responsible for return shipping costs, and original shipping fees are generally non-refundable.

⚠️ Important Notes
Return requests must be made within 30 days of delivery.
Items must meet our return conditions to qualify for a refund.
Returns sent without prior approval may not be accepted.
Partial refunds may be offered for items that show signs of use or do not meet our return requirements.

📞 Contact Us

Email: support@loragaly.com
Phone: +1 (938) 837-1719

Business Address:
2549 Brazilia Court
Punta Gorda, FL 33950
United States