Return policy
Thank you for shopping at Loragaly.com. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
📅 30-Day Return Policy
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
The item must be unworn, unused, with tags attached, and in its original packaging.
You must provide the receipt or proof of purchase.
To initiate a return, please contact us at support@loragaly.com.
Once your return is approved, we’ll provide a return shipping label and detailed instructions on how and where to send your item.
❗ Items returned without prior approval will not be accepted.
You may also contact us at any time regarding return-related questions.
🔧 Damaged or Incorrect Items
Please inspect your order upon delivery. If the item is:
Defective
Damaged
Incorrect
Contact us immediately at support@loragaly.com so we can evaluate the issue and resolve it as quickly as possible.
🚫 Non-Returnable Items
The following items cannot be returned:
Items marked as FINAL SALE, CLEARANCE, or PROMOTIONAL
Items with discounts greater than 30%
⚠️ Partial Refunds May Be Granted If:
The item shows visible signs of use.
It is not in its original condition (e.g., damaged, missing parts not due to our error)
It is returned more than 30 days after delivery.
💰 Refund Process
Once your returned item is received and inspected, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method.
🔁 Step-by-Step Refund Instructions
Contact support@loragaly.com to request a return/refund.
Our support team will respond within 1 business day with return details.
Ship the item to the provided address.
Once received and inspected, your refund will be processed within 3 business days.
📌 Important Notes
All returns must include original packaging and accessories.
For non-quality-related issues, return shipping costs are the customer’s responsibility.
Items that do not meet the above requirements may be rejected.
Refund requests under the 30-day policy expire 30 days after the warranty claim is made.
For non-quality issues beyond the 30 days, returns will not be accepted.
📞 Contact Us
Email: support@loragaly.com
Phone: +1 (938) 837-1719
Address: 2549 Brazilia Court Punta Gorda, Florida, 33950 United States